FAQs
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If you have a question about a high or low bill, need a payment plan or have other billing questions, please call 269-983-6324 or email water@sjcity.com.
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If your property will be vacant and you would like your water service shut off temporarily, call 269-983-6324. There is a fee for this service and a minimum quarterly fee that will show on your bill. Turning the water off at the shutoff will protect your home from damage that may occur from an undetected leak or frozen pipes while you are away.
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Flags are placed in the easement or yard if a Miss Dig was submitted. Flags mark the service lines to avoid if or when work may occur in that area. Flags must be left until the work is completed. Additional information on Miss Dig is available here.