FAQs

  • If you are moving into a property, you must complete the application found on the website along with providing a photo ID.  The application with supplemental information can be dropped off at City Hall, 700 Broad St. or via email to water@sjcity.com.  Questions can be directed to the Finance Department - Water Billing at (269) 983-6324   

     

  • For more information on the City's voluntary testing program please call the City of St. Joseph Water Plant at (269) 983-1240 Monday-Friday 8 AM to 5 PM or email leadservice@sjcity.com. 

  • Your water bill may be paid at City Hall, 700 Broad St during normal business hours, by dropping off your payment in one of the drop boxes at City Hall or online.  Please note that there is a processing fee for the online payment.  

  • Sewer backups may be caused by a problem in the public or private line. If you believe the problem may be the public sewer, please call Public Works at 269-983-6341 or after-hours emergencies 269-926-2538.

    Sewer breaks on the main public sewer in the street are the City's responsibility. Sewer breaks on the individual service line, even if the connection is under the street, are the responsibility of the property owner.  

  • Water leaks may be reported to the Department of Public Works at 269-983-6341.  After hour emergencies may be reported to 269-926-2538.

    Water leaks on the main public water line or between the main line and individual service connection shutoff valve are the City's responsibility and will be fixed by the City.  Leaks located on individual service lines located between the shutoff and the home or building are the responsibility of the property owner. 

  • If you have a question about a high or low bill, need a payment plan or have other billing questions, please call 269-983-6324 or email water@sjcity.com. 

  • If your property will be vacant and you would like your water service shut off temporarily, call 269-983-6324.  There is a fee for this service and a minimum quarterly fee that will show on your bill. Turning the water off at the shutoff will protect your home from damage that may occur from an undetected leak or frozen pipes while you are away.  

  • Flags are placed in the easement or yard if a Miss Dig was submitted.  Flags mark the service lines to avoid if or when work may occur in that area. Flags must be left until the work is completed.  Additional information on Miss Dig is available here.